IMPORTANT: Only Users with Admin or Manager privileges are able to process refunds.
To process a refund first select which wallet the original transaction took place on.
This will show you the list of previous transactions (transaction history). Navigate to the particular transaction that you want to refund and tap it.
This will open up the details of said particular transaction. Here you can see the ‘Refund’ button at the bottom of the page. Tap ‘Refund’ to being the process.
This will take you to the ‘Refund’ page – here you have the option to either refund the full amount or a partial refund. If you wish to refund the entire amount – tap on ‘Refund all’ at the top of your screen. If you wish to do a partial refund simply tap on the ‘Amount’ row and enter the amount you wish to refund.
Once you’ve entered the correct amount to refund then tap ‘Refund’ at the bottom of the screen. You will be greeted by a confirmation message. To process the refund tap ‘Yes’. To go back and check or cancel simply tap ‘No’.
Now, when navigating your transaction history you will be able to see which transactions have been refunded.